The Community Health Worker / Welcome Center Caseworker assists all individuals including immigrant, refugee, and limited English proficiency individuals and families with accessing services and understanding available resources. This role serves as a trusted, frontline support for community members, helping to reduce barriers to health care, public benefits, and essential services through culturally responsive navigation, education, and advocacy.

The Community Health Worker / Welcome Center Caseworker acts as a liaison between the community and health, social service, and public systems to facilitate access to care, improve service quality, and promote culturally competent service delivery. Services and resources supported include, but are not limited to, public benefits, healthcare, housing, employment, education, legal aid, DMV services, naturalization and immigration support, documentation, food security, and other basic needs.

In addition to direct client services, this position plans, coordinates, and participates in outreach programs and community activities to provide education, assistance, and referrals to new and existing individuals and families. The role also builds individual and community capacity by increasing health knowledge, self-sufficiency, and system navigation skills through outreach, community education, informal counseling, social support, and advocacy.

The Community Health Worker / Welcome Center Caseworker regularly engages in community outreach and educational activities, which may require a flexible schedule, including occasional evenings and weekends.

Full Time Benefits offered include:

Competitive Salary- based on experience
IMRF Pension retirement plan
Health, dental, vision insurance
Life insurance
Thirteen (13) paid holidays, as well as vacation , personal and sick plans

Salary Range:
$18.00 - $21.00 per hour based on experience

Cass County Health Department

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Community Health Worker/Welcome Center Caseworker