Job Summary:

The Member Health Assessor engages with the member to establish an effective, professional relationship with primary responsibility to conduct their health risk assessment.

Essential Functions:

Participate in the Integrated Care Coordination Team as needed
Coordinate logistics to support care plan goals and interventions – as needed to address immediate member concerns
Verify eligibility, previous enrollment history, demographics and current health status of each member prior to outreach
Conduct assessments by gathering information from the member, family, provider and other stakeholders, as directed by Member and/or their Legally authorized representative
Contribute to the development and implementation of care plan, and reporting information to the Care Coordinator based on assessment outcomes, when needed
Assist with the provision of health education, wellness materials and coaching ,as appropriate
Maintain appropriate documentation within protocols and guidelines of the Care Management program
Starts each intervention with members wondering, “What does the world look like for this person, and how can I meet him or her where they are? What are his or her unique needs, and how can CareSource help?” In each interaction, the employee will aspire to help the member to feel informed, empowered, and supported by CareSource
Looks for ways to improve the process to make the members experience with CareSource easier and streamlines time to complete the assessment and follow-up
Perform any other job duties as requested

Education and Experience:

High School Diploma or General Education Diploma (GED), is required
Minimum of two (2) years of experience in either volunteer or paid position working in community settings with at risk populations providing coordination of services is preferred

Competencies, Knowledge and Skills:

Proficient with Microsoft Office, including Outlook, Word and Excel
Sensitivity to and experience working within different cultures
Good interpersonal skills
Ability to work independently and within a team environment
Ability to identify problems and opportunities and communicate to management
Developing knowledge of local, state & federal healthcare laws and regulations & all company policies regarding case management practices
Demonstrate compassion, support and collaboration with members and families
Self-motivated and inquisitive
Comfort with asking pertinent questions
Ability to work in a fast-paced environment
Ability to demonstrate and promote ethical conduct
Ability to develop positive relationships with all stakeholders
Awareness of community & state support resources
Organized , detail-oriented and conflict resolution skills
Ability to keep composure and professionalism during times of high emotional stress
Ability to maintain confidentiality and act in the company’s best interest
Proven track record of demonstrating empathy and compassion for individuals
Proven track record for improving processes to make things easier for those you have served

Licensure and Certification:

None

Working Conditions:

General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

$35,200.00 - $56,200.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Hourly

Organization Level Competencies

Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

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Member Health Assessor