Up to $2,000 Sign-on bonus!

The ED Access Representative registers all patients in the adult and pediatric emergency departments. The ED Access Representative will complete the registration process for emergency patients and direct admits sent to the emergency department. As appropriate, the incumbent collects patient liabilities upon discharge from the emergency department.

MAJOR JOB FUNCTIONS:

The following is a summary of the major essential functions of the job. The incumbent may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time.

Under supervision, registers emergency service patients in a fast-paced environment, creating patient accounts within (90) seconds of patient’s arrival; allowing the clinical emergency department team to meet door to doctor goals. Queries EAD and enters accurate patient demographics into the computer system to obtain the correct patient medical record number and account number. Responsible for placing patient identification armbands on all Emergency Department patients after accounts are created, in order to ensure patient safety. Greets all customers (patients, guest, families, staff, physicians, vendors, etc.) in a helpful and courteous manner while extending exemplary customer service. Anticipates and responds to inquiries and needs in an assertive, yet courteous manner. Ability to simultaneously manage multiple complex tasks and possess a high degree of flexibility of skills in a high patient volume department. Demonstrates ability and willingness to adapt to special circumstances such as patient emergencies, disasters, and or staffing issues. The majority of the registrations are to be completed bedside. During the registration process, the ED Access Representative is to obtain all demographic, guarantor, and insurance information and is to accurately document this information into the registration system and on any applicable forms.

This information is obtained in a professional, accurate, efficient, and courteous manner to ensure good patient relations and a smooth billing process. All required registration forms are to be accurate and completed during the registration process. For patients being placed in observation or admission status, the ED Access Representative will obtain a physician order to support services rendered. Monitors and coordinates patient placement through bed control functions in a timely and patient focused manner. Performs insurance eligibility/benefit verification, utilizing an EDI transaction and documenting information within the appropriate registration system. Informs patient/guarantor of their liabilities and collects appropriate patient co-payments, co-insurances, deductibles, and deposits at the point of discharge. Calculates patient liabilities and provides financial education. Provides the patient with a payment receipt. Meets or exceeds accuracy standard goal determined by Patient Access Leadership; Ensures integrity of patient accounts by working error reports daily, entering accurate data, and documenting all attempts made to collect and or obtain missing documentation. Provides timely and continual coverage of assigned work area in order to offer prompt patient service and be available for all clinical partners registration needs; Arranges schedule relief coverage during extended time away from registration area. Meets scheduling demand attendance requirements and maintains schedule flexibilities required of the Emergency Department. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime. Proactively and constantly seeks out patient accounts at bed side within assigned registration area for timely account follow up and completion, minimizing amount of turnover to next shift. Ensures patient demographics and account information is appropriate for patient account as directed by Patient Access Leadership. Answer telephone inquiries. Assists other hospital departments with patient information as appropriate, ensuring patient confidentiality.

QUALIFICATIONS:

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

EDUCATION AND FORMAL TRAINING:

High school diploma required. College courses in Business, Medical Office

Administration, Health Care Administration, and/or Computer Technology preferred.

Medical Terminology required within 90 days of initial employment.

WORK EXPERIENCE:

One to two years (1-2) insurance/clerical experience within a hospital or medical office setting preferred.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Knowledge of insurance and collection of payments preferred. Experience with Microsoft windows required along with knowledge of basic functionality of personal computer. Ability to type and perform data entry functions at a level required and needed to maintain productivity standards of a department. Excellent verbal and written communication skills are required. Demonstrated customer service skills to a variety of customers from different cultural and economic backgrounds preferred. Critical thinking skills and ability to problem solve and multi-task required. Must be multi-skilled with the ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System.

May be required to periodically rotate shifts and regular days off.

PHYSICAL REQUIREMENTS:

Must be able to communicate orally, see, and hear to collect information. Must have dexterity to operate office equipment. The incumbent is subject to eyestrain due to the many hours spent looking at a computer screen. Job requires sitting or standing in intervals for long periods of time. The noise level is low to moderate. Answers telephone calls, uses personal computer, and other business machines extensively. Bends, reaches pushes and pulls file drawers to file records and reports. Must be able to transport patients and assist with baggage. Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
403(b)
403(b) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Gym membership
Health insurance
Health savings account
Life insurance
Opportunities for advancement
Paid sick time
Paid time off
Paid training
Parental leave
Pet insurance
Prescription drug insurance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Cape Fear Valley

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