BostonSight is a nonprofit eye healthcare organization dedicated to saving sight and improving quality of life for patients. We envision a world where no one suffers loss of sight from irregular corneas or ocular surface disease.

Founded in 1992, the Needham, MA Center of Excellence includes a clinic, research center, state-of-the-art FDA-certified and ISO-compliant manufacturing lab, and patient and family support center. BostonSight PROSE® Treatment is available at top medical centers in the U.S., Canada, Europe, and India. BostonSight SCLERAL®, our commercially available scleral lens, was launched to expand access to global scleral lens technology. BostonSight’s ongoing commitment to research and achieving optimal patient outcomes through innovative scleral lens design, education, and technology have saved the sight of thousands of people around the world.

Position Summary:

The Durable Medical Equipment (DME) Device Coordinator is responsible for collaborating with BostonSight team members to achieve accurate device ordering and delivery for patients, ensuring timely and compliant provision of the necessary items. The position works with BostonSight healthcare providers and insurance companies to facilitate this process, which includes insurance verification and documentation. appropriate medical coding, device charges, and collection of patient payments.

Essential Responsibilities:

Process BostonSight© PROSE (prosthetic replacement of the ocular surface ecosystem) device/lens orders from clinic or patient requests
Ensure device orders are complete and accurate including the type of order (initial charge or part of treatment) and which eye (left or right)
Triage calls and emails from patients, the Needham clinic, and the front office. Transfer patient calls and emails as needed to the front office, the triage team, billing, or the quality manager
Review and update patient demographics
Update and verify insurance benefits for durable medical equipment (DME) service
Obtain prior insurance authorization when needed, including medical necessity letters, clinical notes, and request forms
Present orders to patient’s provider or doctor of the day
Ensure all waivers, forms, and proof of delivery on qualifying devices are completed and on file relating to device orders
Enter charges for modified remakes, replacements and spare device orders. Collect payment as necessary or collect information to establish payment plans
Charge for device orders in the ASP.MD application service provider system. Enter authorizations when required and post self-pay payments on date of service
Ship using FedEx and USPS certified shipping with signature upon receipt for charged devices and tracking, including miscellaneous packages for office staff. Track packages as needed
Document all patient interactions in the EHR electronic health records system and in ASP.MD under Quick Note using the proper note type
Respond to calls and emails by the end of the next business day
Review all device orders daily in EHR and the FitConnect system for compliance
Release devices in FitConnect for manufacturing
Document shipping and tracking in FitConnect Check with clinic and front office staff when device orders do not match visit type
Perform quarterly audits and maintain records for charged device orders
Receive and document all PROSE devices received for lab work. Contact patients with any issues
Work with the Quality Manager to process complaints as per SOP-019 Complaint Handling.
Collect on past due balances
Enter modifier descriptions for medical coding when appropriate

Education and Experience:

Associates degree or equivalent
At least two years of experience in a healthcare setting; eye care preferred

An equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed above, may be substituted for the above education and experience requirements.

Essential Skills and Abilities:

Care and compassion for patients with corneal disease and visual diminution
Knowledge of medical and ophthalmic terminology
Exceptional communication and interpersonal skills
Team orientation
Strong organizational skills with attention to detail
Demonstrated computer literacy
Ability to triage phone calls and document patient interactions
Strict adherence to insurance regulations and internal policies
Excellent workflow management based on volume and due dates

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. BostonSight reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid parental leave
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance

Experience:

Medical: 1 year (Preferred)

Ability to Commute:

Needham Heights, MA 02494 (Required)

Work Location: In person

BostonSight

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Durable Medical Equipment (DME) Device Coordinator