The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.

To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable

with technology and can easily understand and learn the technical requirements of the position.

Duties/Responsibilities

Provide exceptional patient service in the name of the client
Contact patients via telephone to collect payment on medical bills
Communicates accurate information to patients in a clear, concise and professional manner
Review patient accounts and documents patients’ interaction and feedback
Negotiates appropriate and reasonable payments with customers
Sets up patient payments via check, electronic transfer or credit card
Responsible for understanding and complying with all policies and procedures
Meets or exceeds established goals
Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
All other duties as assigned by management

Required Skills/Knowledge

Customer/Client Focus
Communication Proficiency
Confidentiality/Integrity
Teamwork Orientation
Basic computer skills necessary

Education/Experience

Customer service experience preferred
Prior medical billing or healthcare revenue cycle experience strongly preferred
High school diploma or General Education Development (GED) Certificate required
One to two years of college preferred

Annuity Health

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Remote Customer Service Representative